We received a report yesterday regarding a fraudulent RBS telephone call in the Reston area. The man on the phone claimed to be from the RBS fraud unit and stated that their bank account had been compromised and that they should transfer money into another account meantime. The caller was extremely professional and was able to quote sort codes and account numbers etc.. The telephone number also displayed as a genuine RBS number beginning 0845 – however this was confirmed by RBS as being displayed fraudulently.
Please be extremely wary of unsolicited calls of this nature claiming to be from your bank and never agree to transfer money between accounts based on a phone call such as this. Terminate the call and contact your bank using the number you would normally contact them on NOT the number given by the caller.
Banks will never contact customers in this way and Police advice is never to engage with this type of caller.
What else can I do that will help protect me from Bogus Phone Callers?
• Consider making your phone number ex-directory.
• Register with the Telephone Preference Service
• Don’t give out any personal information unless you are the one who made the call and you are certain of the identity of the person you are speaking to.
• Don’t give out your credit card or bank card details to strangers on the telephone.
• NEVER tell somebody your bank PIN number, even if they claim to be the bank or police. If the caller is genuine they will never ask for this information.
• Don’t give out information which may infer that you live alone, are older or vulnerable.
• Never send money to anyone who claims to have a prize for you.
• If it sounds too good to be true, it probably is.
For more information on Identity Theft, Fraud and Scams please visit the Police Scotland Website
Message sent by
Nick Walker (Police Scotland, Constable, Scottish Borders)
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