We have received two reports (one from the public and one via NFUS) regarding fraudulent calls in the Jedburgh an Kelso areas. The man on the phone claimed to be from RBS and stated that their bank account had been compromised and that they should transfer money into another safe account meantime. In one incident the telephone number showed as a genuine RBS number 03457 242424 however this was confirmed by RBS as being displayed fraudulently.
Please be extremely wary of unsolicited calls of this nature claiming to be from your bank and never agree to transfer money between accounts based on a phone call such as this. Terminate the call and ideally using a different phone, e.g. a mobile, call your bank using the number you would normally contact them on - NOT the number given by the caller. (There have been cases of fraudsters managing to keep the line open to your phone and pretending to be the bank when you call and then extracting account information)
Banks will never contact customers in this way and Police advice is never to engage with this type of caller.
What else can I do that will help protect me from Bogus Phone Callers?
Consider making your phone number ex-directory.
Register with the Telephone Preference Service
Dont give out any personal information unless you are the one who made the call and you are certain of the identity of the person you are speaking to.
Dont give out your credit card or bank card details to strangers on the telephone.
NEVER tell somebody your bank PIN number, even if they claim to be the bank or police. If the caller is genuine they will never ask for this information.
Dont give out information which may infer that you live alone, are older or vulnerable.
Never send money to anyone who claims to have a prize for you.
If it sounds too good to be true, it probably is.
For more information on Identity Theft, Fraud and Scams please visit the Police Scotland Website
Message sent by
Nick Walker (Police Scotland, Constable, Scottish Borders)
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